SHIPPING & RETURNS
Shipping Policy
At Cinema Camera Rig, we prioritize prompt and secure delivery to enhance your filmmaking experience.
Processing Time:
Orders are processed within 1-2 business days.
Shipping Methods:
We offer reliable shipping options with tracking for domestic and international orders.
Shipping Rates:
Shipping costs are calculated at checkout based on destination and chosen shipping method.
Delivery Time:
Estimated delivery times vary by location. Domestic orders typically arrive within 3-7 business days, while international orders may take 7-21 business days.
Customs and Duties:
International customers are responsible for any customs duties or taxes imposed by their respective countries.
Order Tracking: Once your order ships, you will receive a tracking number to monitor the status of your shipment.
For any shipping inquiries, please contact our customer support at support@cinemacamerarig.com.
Thank you for choosing Cinema Camera Rig for your cinematic needs!
Return & Exchange Policy
Returns:
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Contact our customer support within 14 days of receiving your order at support@cinemacamerarig.com.
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Products must be in unused, like-new condition with original packaging.
Exchanges:
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Notify us within 14 days of receiving your order at support@cinemacamerarig.com.
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Ensure the item is unused, in like-new condition, and in its original packaging.
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Specify the desired exchange item.
Refunds:
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Contact us within 14 days of receiving your order at support@cinemacamerarig.com.
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Returned items must be unused, in like-new condition, and in the original packaging.
Return Shipping: Customers are responsible for return shipping costs unless the product is defective or an error occurs on our part.
Refund Processing: Refunds are processed within 7 business days after receiving and inspecting the returned product.
For any questions or assistance, please contact our customer support.
Thank you for choosing Cinema Camera Rig. Your satisfaction is our priority!